Podcast: The Customer Journey with Gift Cards

Originally published by Payments Journal on March 22, 2018.

Gerry Gilbert speaks with PaymentsJournal about the customer journey through payment trends and gifting ecommerce.

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On this episode of PaymentsJournal Podcast, we talk with Gerry Gilbert, the Vice President Product, Merchant Commerce Solutions at Blackhawk Network. During our in-depth conversation we discuss the following topics:

  • Customer experience across gifting ecommerce & ecommerce as a whole
  • The omnichannel and mobile customer experience
  • Expanded gift card payment options
  • Cashless QSR and Amazon Go
  • Payment trends such as Contextual Commerce

Play the podcast

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